Return Policy

To ensure the best quality, we do not accept returns for consumable merchandise. This includes bath or body products, candles, cone incense, food products of any kind, fragrances, any consumable personal product, room sprays, reed diffusers, skincare, or stick incense. This policy is for your benefit to ensure that you get safe, sanitary and 100% un-altered products that have not been contaminated by any outside sources.

No returns on electrical and mechanical items unless defective. Some of these items may be covered by the manufacturer and have mail-in warranties that can be returned to them.

Absolutely no returns after 7 days of purchase. No returns or exchanges on Sale or Clearance items. Unless due to an error on our part or if the merchandise is defective, the return will be subject to a 20% re-stocking fee (if shipped) to cover the costs of packaging, labor, and credit card fees we have incurred. If items have already shipped when the return is made, shipping costs will not be refunded, and customer will be responsible for all shipping costs to return the products to Brass Velvet Trading Co. In-store credit only is issued, no cash refunds or credit card refunds will be issued unless due to an error on our part.

At this time, online purchases and free shipping is to US customers only unless special arrangements are made prior to the sale.

Damages

Certain products are fragile and are temperature sensitive. Brass Velvet Trading Co. endeavors to pack all products carefully in order to prevent breakage. Damage is usually caused by careless handling during shipping. We recommend that you check your order carefully upon receipt, especially if the package appears damaged externally. If your package or its contents are visibly damaged upon receipt notify the shipper immediately as you probably have a claim with them.

Store Policy & Privacy

Brass Velvet Trading Co. is an assumed business name under JoJoFisch, LLC.

Brass Velvet Trading Co. offers no warranties, written or implied, for any products we sell.

Brass Velvet Trading Co. is not responsible for any errors or omissions on this website.

We do not sell or give away any information you provide to us (including your personal info or email address).

Warranty Disclaimer

Some items in our store come with warranties. The responsibility is 100% on the customer to make sure they turn in any and all information needed regarding the warranty to the manufacturer. Brass Velvet Trading Co. is not responsible for any warranty issues or warranty work that may need to be done. The customer is responsible for reaching out to the manufacturer.